Never miss another customer call.
Always ON is your 24/7 smart receptionist. It answers every call, captures job details, and keeps your business moving while you're on the tools.
Built by people who understand the trades.
Tradie Connect AI is a full-service, Australian AI communication business. We start with Always ON, a 24/7 smart receptionist we named Arabella. She captures missed calls, eliminates lost jobs, and organises intake automatically.
Our mission is simple: help tradies compete, win more work, and take weekends off by giving them the same communication tools big companies use. We're built by people who understand the trades (not tech-speak), we provide tech support, and we offer no lock-in contracts.
Local Tech Support
No tech-speak, just real help when you need it.
Why I built Tradie Connect AI
I kept seeing the same thing happen, over and over. A tradie finishes a job, checks their phone, and there they are: three missed calls. Three jobs, probably gone. By the time they call back, someone else has already booked the work.
Not because they didn't care. Because they were actually doing the job, not sitting next to a phone. Dentists, accountants, big corporates, they'd all sorted this out years ago with smart systems. Nobody had built anything like that for tradies. Nothing that got their world, and nothing simple enough to use without hiring a tech person just to run it.
So I built Always ON.
Not to add another app to the pile. Just so no tradie has to say, "I probably lost that job," ever again.
Jeanine Carruthers
Founder, Tradie Connect AI
How Always ON works in your business
Instead of stopping mid-job to answer the phone, trying to remember what the customer said, or listening to voicemails later, you get a smarter handover.
Customer calls
They ring your number like they normally would.
Arabella answers
She greets the customer and starts the conversation naturally.
Questions asked
Captures name, number, suburb, job type, and urgency.
Rules followed
Handles after-hours, urgent jobs, or out-of-area calls.
Details sent
Lead details are sent by SMS, CRM, email or workflow.
Faster response
Less voicemail chasing, better customer experience.
Built for real trade businesses, not generic office call centres
We don't drop a one-size-fits-all assistant into your business and hope for the best. We build the system around how you actually work.
Plumbers
Burst pipes, blocked drains, hot water issues, leaking taps, gas concerns, emergency call-outs and general maintenance enquiries.
Electricians
Power outages, urgent faults, switchboard issues, smoke alarm work, quote requests and residential or commercial enquiries.
HVAC & Refrigeration
Breakdowns, no heating or cooling, urgent service calls, maintenance jobs and refrigeration issues that need quick triage.
Builders & Service Contractors
Quote requests, scheduling questions, new work enquiries and customer follow-up when the team is already flat out.
Built to make every workday run smoother
Always ON helps reduce interruptions, captures better job information, and makes it easier for your team to stay organised from the first customer call through to follow-up.
Fewer interruptions
You don't have to stop what you're doing every time the phone rings.
Better job details
Know who called, where they're located, what the issue is, and if it's urgent.
Less callback chaos
No more finishing the day with a messy list of calls and missing details.
After-hours coverage
Customers get answered even when the office is shut or the team is off.
Cleaner handover
The right info goes to the right place so follow-up is faster and consistent.
Less admin pressure
When calls are handled properly upfront, there's less clean-up later.
Built for businesses that are sick of the phone dictating the day
This is a strong fit if:
It's probably not the right fit if:
Pricing options for different stages of business growth
* Additional setup and deployment fee applies to all options
Always ON Premium Starter Package
Built for tradies who want a smart receptionist handling customer calls properly.
- Inbound call answering
- Lead capture & qualification
- After-hours call handling
- Voicemail chaos reduction
- Clear team handover
Always ON Growth
Built for growing businesses that need stronger enquiry handling and follow-up.
- Everything in Premium Starter
- Deeper lead qualification
- Follow-up workflows
- Integration with your preferred calendar
- Scheduling / booking support
- Reduced admin pressure
Always ON Complete
Built for established businesses wanting a broader customer communication system.
- Everything in Growth
- Advanced call handling
- Review & response support
- Web chat & 2-way texting
- Broader integrations and workflow support
- Higher-touch setup
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Frequently asked questions
6 Secrets to Preventing Missed Calls
Download our free guide and see the practical ways Australian tradies are preventing missed calls, capturing more enquiries, and winning more work, without adding to your workload.